Kuwait Telecommunications Company – stc respects your privacy and it is our endeavor and objective to provide excellent quality service to all our customers. This privacy statement has been formulated to help you understand the nature of the information we collect from you when you visit our website, my stc KW app or stc chat bot and how this personal information will be treated by us.,

Collection and use of personal information:

When you use stc services, we may collect, use and store personal information about you. stc may collect a variety of information which may include :

information you give us when registering with our services (such as name, e-mail address, address, phone number, date of birth, nationality, gender)
information that we get from your use of our service or websites (such as IP address, hardware model and settings, operating system, browser type, network information, web beacons/pixel tags, cookies, and details of when, where and how you used the service)
information exchanged during our communication with you (such as customer support requests and feedback from you)

Data collected is used, protect, retained and deleted as below:

stc collects and uses user data solely for personalization, authentication and to improve customer experience, after the customer agrees to collect or process personal data and is aware of and accepts all terms, obligations, and provisions for collecting and processing data. We don’t share , sell , or misuse user data. We collect, store and protect data in full compliance with Google’s policy, privacy laws and Communication and IT Regulatory Authority CITRA
At stc , we use industry-standard encryption to protect data in transit and secure storage mechanisms for sensitive information. Access to user data is restricted through authentication and authorization controls, after the customer agrees to collect or process personal data and is aware of and accepts all terms, obligations, and provisions for collecting and processing data.
Sensitive user data (e.g., personal identifiers, financial information) is collected only when necessary and processed securely. We do not share or sell sensitive data and comply with all applicable privacy laws and uses rights.
stc retains Google user data only as long as necessary to provide our services or as required by law and Communication and IT Regulatory Authority CITRA, after the customer agrees to collect or process personal data and is aware of and accepts all terms, obligations, and provisions for collecting and processing data. . Users can request data deletion at any time by contacting support on 102. Upon request, we will securely delete user data unless retention is legally required.

User data obtained through Apple Pay is shared with third parties solely for the purpose of facilitating or enhancing the delivery of goods and services.

stc may use the information collected to:

meet stc legal and regulatory requirements;
provide information to its customers about developments and new products
process billing and collection of the fees for stc products and services
deliver its products and/or services to customers
understand their needs as customers and their eligibility for products and services
recommend particular products, services and opportunities to its customers
develop, enhance and market products and services and/or provide products and services to its customers

Browsing

Whenever you visit stc digital touch points, for instance: our website, the server used by our web host will make a record of your IP Address, the date and time of your visit, the type of Internet Browser you use and the URL of any web site which referred you to our web site.

Web surveys

Our online web surveys enable us to gather specific information regarding issues such as your feedback on the look and feel of our website. Additionally we may also request information on several elements of our Customer Service. Your feedback is vital, appreciated and enables us to enhance the Quality of Customer Service we provide. The provision of your name and other details is totally optional.

Links to other websites

Our website may contain links to other sites. Kuwait Telecommunications Company – stc is not responsible for the data collection practices, the privacy policies or the content of those websites that are accessible via a link from this site.

Kuwait Telecommunications Company – stc will maintain at all times the privacy and confidentiality of all personal information collected. Such information may only be disclosed when required by law or when we believe that such action is necessary or desirable to provide products and services, or technical support. Disclosure may only be made upon an order from a Judicial or Regulatory Authority.
We will not sell, trade, rent or release any information to any third party outside stc, its business divisions or its subsidiary companies, without your permission unless it is done on an aggregated basis for analytical purposes .

Contact us with your questions and comments

Information you provide will be treated as confidential. Online forms request information to help us provide you with enhanced quality of customer care. You may review and update your information in our customer database, accessible at the www.stc.com.kw. It is recommended that amendments of customer personal information have to be done immediately, should the existing details require update.

Privacy policy changes

We reserve the right to change this Privacy Policy Terms and Conditions as and when necessary and appropriate.

Conclusion

Your privacy concerns are important to us. We hope this policy statement has been helpful in conveying this to you.

Click here,to read about Communication and IT Regulatory Authority ‘CITRA’ policy

Privacy statement